Unit Manager - Incourage

Location: Nairobi, Kenya
Job Type: Full-Time
Experience Level: Experienced

About the Role:
As a Unit Manager at Incourage, you will be responsible for overseeing the operations and performance of a dedicated unit within the organization. The ideal candidate should have a strong background in the insurance industry, excellent leadership skills, and a proven track record of achieving business targets. The Unit Manager will play a key role in driving the unit's success by leading a team of professionals, implementing strategic initiatives, and ensuring exceptional customer service.

Key Responsibilities:

• Team Leadership:

  • Focus on sales and marketing initiatives.

  • Provide ongoing coaching and mentorship to ensure team members meet and exceed performance targets.

  • Foster a positive and collaborative work environment.

  • Ensure agents’ compliance within their teams.

• Performance Management:

  • Set and monitor Gross Written Premium (GWP) placed with agents through Incourage.

  • Analyze performance data and implement strategies to achieve business goals.

  • Conduct regular performance reviews and provide constructive feedback.

• Strategic Planning:

  • Collaborate with senior management to develop and implement unit-specific strategies.

  • Identify opportunities for growth and efficiency improvements within the unit.

  • Stay informed about industry trends and market changes to make informed decisions.

• Customer Service:

  • Ensure a high level of customer satisfaction through effective communication and service delivery.

  • Resolve customer complaints and inquiries in a timely and professional manner.

• Sales and Business Development:

  • Drive sales initiatives to meet and exceed revenue targets.

  • Develop and maintain relationships with key clients and partners.

  • Identify and pursue new business opportunities.

  • Assist the BD Managers in interpreting and supporting company policies and procedures.

  • Prepare and submit production reports to the BD Managers.

Qualifications:

• Bachelor's degree in Business, Insurance, or a related field.

• Previous work experience as a general insurance unit manager.

• Proven experience in the insurance industry, with a minimum of 5 years in a managerial role.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• In-depth knowledge of insurance products, regulations, and industry best practices.

• Results-driven with a track record of meeting and exceeding targets.

Application Process:
Apply through our website: Unit Manager - Incourage Careers.

Note: Only shortlisted candidates will be contacted.

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