Team Operations Manager at HCS Affiliates Group

Job Type: Full-Time
Location: Nairobi
Qualification: BA/BSc/HND
Experience: Relevant experience in operations management
Job Field: Customer Care

Job Summary

Our client, an on-demand courier service that delivers products via a mobile app, seeks to hire a Team Operations Manager. The successful candidate will drive strategic planning, optimize processes, lead a team of professionals, and manage stakeholder relations to ensure seamless operations and exceptional service delivery.

Key Responsibilities

1. Strategic Planning and Execution

• Develop and implement operational strategies to align with organizational goals.

• Establish short-term actions that align with set OKRs (Objectives and Key Results).

• Ensure scalability and adaptability of operational plans to meet evolving business needs.

2. Process Optimization

• Evaluate and improve existing processes to boost efficiency.

• Identify gaps in workflows and develop solutions to enhance productivity.

• Lead initiatives for continuous improvement and innovation within the team.

3. Team Leadership

• Manage and mentor Team Leaders and Quality Assurance (QA) staff, fostering a culture of accountability and excellence.

• Conduct regular performance reviews and provide actionable feedback.

• Design and implement professional development plans for team members.

• Promote collaboration and resolve conflicts to maintain a productive work environment.

4. Reporting and Analytics

• Track and report key operational metrics to senior management.

• Analyze data to identify trends, forecast needs, and support informed decision-making.

• Prepare detailed reports and presentations on operational performance and outcomes.

5. Stakeholder Coordination

• Act as the primary point of contact between the direct manager and RTO stakeholders.

• Collaborate with stakeholders to address issues, resolve conflicts, and improve cross-functional workflows.

• Provide regular updates and progress reports on operational projects to the direct manager.

Requirements

Education:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

Experience:

• Proven experience in operations management or a similar role with a track record of delivering results.

Skills and Attributes:

• Strong leadership and team-building abilities.

• Excellent problem-solving and decision-making skills.

• Exceptional organizational and time management skills, with the ability to multitask effectively.

• Strong written and verbal communication skills.

• Proven ability to achieve performance metrics and drive operational improvements.

Method of Application

Interested and qualified candidates should send their CV to jobs1@hcsaffiliatesgroup.com, using the job title Team Operations Manager as the subject line.

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