Jobs
CV Templates
CV Templates Pricing CV Dashboard Your Interview Guides Privacy Policy Terms and Conditions
More
About Us Blogs Disclaimer Your Interview Guides Privacy Policy Terms and Conditions
Scholarships Contact Us
Back to all jobs
Text

Senior Supervisor - Underwriting Healthcare Division at Madison Insurance

Text

Company: Madison General Insurance Kenya Limited
Location: Nairobi, Kenya
Employment Type: Permanent

Deadline: Friday 10th January 2025

Overall Responsibility

This position is responsible for underwriting, vetting, setting up, renewing, servicing, supporting, reporting, documenting, and managing healthcare schemes, as well as addressing queries from clients and intermediaries.

Key Responsibilities

  • Scheme Loss Ratio Review: Continuously review scheme loss ratios and offer proactive suggestions for claims control.

  • Reporting: Monthly running of premium and marketing reports against set targets (GWP).

  • Client Interactions: Handle customer interactions both face-to-face and remotely, addressing queries and concerns.

  • Investigation: Recognize trends in issues and proactively suggest solutions.

  • System Familiarity: Understand system functionalities and recommend adjustments to suit market trends.

  • Intermediary Support: Provide training to intermediaries on medical products.

  • Product Evaluation: Collaborate with underwriters, actuarial, and business development teams to evaluate and design products.

  • Client Meetings: Organize and attend client meetings, including health talks and quarterly service reviews.

  • Scheme Setup Supervision: Ensure schemes are set up accurately and on time.

  • Invoice Supervision: Ensure timely debiting, dispatching of premium invoices, and renewal schedules.

  • Card Production: Coordinate with the outsourced card production team to prepare medical cards for eligible members.

  • Document Management: Review and sign-off on policy documents and ensure timely dispatch to clients.

  • Contract Execution: Ensure timely execution of contracts and dispatch to clients.

  • Renewal Process Support: Advise on renewal terms based on loss ratios and profitability.

  • Premium Volume Growth: Support premium volume increase through organic growth by selling additional benefits.

  • Customer Service Standards: Supervise service levels and benchmark customer service standards.

  • Stand-in Role: Act on behalf of the Assistant Underwriting Manager when they are absent.

Skills and Competencies Required

  • Team Leadership Skills

  • Health Benefits Plan Management

  • Database Administration

  • Customer Service

  • Continuous Innovation

  • Excellent Communication and Multi-tasking Skills

  • Market Awareness

  • Policy Processing

  • Team Player

  • Presentation Skills

  • People Management Skills

  • Integrity and Honesty

Knowledge & Experience

  • At least 5 years of experience in healthcare underwriting, preferably in a supervisory role in a medical underwriting insurance environment.

  • Experience in addressing operational concerns and monitoring overall customer satisfaction.

  • Demonstrated ability to engage with intermediaries at a high level.

  • Experience in developing and implementing operational procedures and policies.

Academic and Professional Qualifications

  • Degree in Actuarial Science, Statistics, or a Business-related field.

  • ACII or DIP AIIK qualifications.

Apply Now

Interested candidates should send applications to:
Group Human Resources Manager
Madison Group Limited
Email: hr_recruitment@madison.co.ke

For more details, visit:
Senior Supervisor - Underwriting Healthcare Division at Madison General Insurance

Join Our Platforms for More Opportunities

Connect with Us on social media
Follow us on social media to stay updated with the latest job opportunities, career advice, and scholarship alerts:

  • LinkedIn: Visit our page

  • Facebook: Visit our page

  • Twitter:Pure Job Opportunities

  • Telegram Group:Pure Job Opportunities

  • Instagram:Pure Job Opportunities

Job Opportunities

Stay updated with the latest job openings and career development opportunities by joining our platforms:

  • Job Group 1: Join Here

  • Job Group 2: Join Here

  • Job Group 3: Join Here

  • Job Channel: Follow Here

Scholarship Opportunities

Access information on scholarships, academic funding, and higher education opportunities:

  • Scholarship Group: Join Here

  • Scholarship Channel: Follow Here

Madison Insurance

Madison House Upper Hill Close

Madison Insurance is a leading insurance company in Kenya, providing a wide range of financial solutions designed to meet the diverse needs of individuals and businesses. With a strong commitment to customer satisfaction, Madison Insurance offers both life and general insurance products that provide financial security and peace of mind.

Founded in 1988, Madison Insurance has established itself as a trusted provider of comprehensive insurance services, including medical, motor, property, and life insurance, among others. The company’s customer-centric approach ensures that each client receives tailored solutions that fit their unique circumstances.

With a focus on innovation, Madison Insurance leverages technology to enhance its services, ensuring efficient claims processing and seamless customer engagement. The company’s mission is to provide accessible and affordable insurance options that protect the future of its customers.

At Madison Insurance, we are dedicated to building lasting relationships with our clients and contributing to the growth and stability of the Kenyan economy by providing financial protection and peace of mind in times of need.