Senior Manager - Forensics, Investigations & Physical Security

Department: Risk
Band/Level: Senior Manager
Location: Head Office
Contract Terms: Open-Ended
Expiry Date: December 27, 2024

Job Summary:
The Senior Manager for Forensic Investigations & Physical Security is responsible for leading investigations, fraud management, and mitigation efforts, overseeing the implementation of anti-fraud policies. The role also involves staff training on fraud prevention, acting as a liaison between the bank and law enforcement agencies, representing the bank at forums, monitoring staff integrity, and escalating concerns. Additionally, the role involves managing physical security of the bank’s assets and staff safety.

Key Responsibilities:

• Fraud Risk Management and Investigations (50%)

  • Monitor and report lapses in the implementation of fraud and whistleblowing policies.

  • Develop and implement fraud management policies and standards.

  • Conduct regular staff training on fraud risk awareness.

  • Produce detailed investigation reports to identify root causes and improve internal policies.

  • Investigate fraud and whistleblowing incidents, liaise with law enforcement, and attend court proceedings.

  • Gather intelligence on emerging fraud trends from telecoms, banks, and forensic networks.

  • Monitor fraud management system alerts and advise management on investigation procedures.

• Physical Security (50%)

  • Assess and ensure the physical security of all bank premises and surroundings.

  • Conduct gap analysis on internal security processes and update security controls.

  • Implement security measures such as CCTV and alarm systems.

  • Coordinate with security companies to provide effective guarding services.

  • Train staff on security awareness and safety procedures.

  • Facilitate security for the bank’s organized events and liaise with law enforcement in case of security threats.

• Leadership Roles (5%)

  • Assist the CRO in realizing the bank’s fraud prevention goals.

  • Organize and appraise departmental staff, representing the bank in security meetings.

  • Prioritize tasks and implement systemic changes for department improvement.

• Continuous Professional Development (5%)

  • Stay updated on laws, trends, and practices in fraud prevention, detection, and response.

  • Attend relevant training and seminars.

Key Relationships:

• Direct Reports:

  • Manager – Physical Security

  • Assistant Manager, Forensic Investigations

  • Senior Investigations Officer

• Customers:

  • Bank Management and Staff

  • Bank Customers

  • Security and Fraud Managers/Investigators from various institutions

Key Qualifications and Competencies:

• University Degree in Social Science, Forensic Investigations, or related field.

• Computer literate.

• Minimum 5 years of experience in fraud investigations, with some experience in the financial sector.

• Diploma or professional certification in Forensics/Fraud Management (e.g., Certified Fraud Examiner, CFE).

• Strong analytical skills, resilience, and interpersonal abilities.

• High integrity and professional ethics.

• Understanding of bank systems and operations.

To Apply:
Send your CV and Cover Letter to careers@sbmbank.co.ke, clearly indicating the position you are applying for as the subject of your email.

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