Back to all jobs

Text

Relationship Officer, Mortgages

Text

Company: Sidian Bank

Job Purpose:

The Relationship Officer Mortgages provides operational and administrative support to the mortgage team, ensuring seamless processing, compliance, and efficient documentation of mortgage applications, disbursements, and portfolio management. This role serves as a key liaison between the bank, clients, and external stakeholders to maintain high service standards.

Key Responsibilities

1. Mortgage Application Processing

Review mortgage application documents for completeness and accuracy.
Input client and loan information into the core banking system.
Liaise with clients to address missing or incomplete documentation.
Coordinate with credit analysts and valuation teams to ensure timely processing.

2. Loan Disbursement

Prepare and verify loan disbursement documentation.
Ensure all necessary approvals are obtained before disbursement.
Coordinate with the legal department to finalize property charges and securities.

3. Documentation and Records Management

Maintain accurate and organized client files in compliance with data protection regulations.
Update client records in the banking system to reflect loan status and changes.
Ensure all documentation adheres to CBK prudential guidelines and internal policies.

4. Customer Support & Stakeholder Coordination

Act as the primary point of contact for client inquiries regarding mortgage applications.
Provide clients with updates on application status and disbursements.
Resolve minor issues or escalate complex matters to the Mortgage Specialist.

5. Compliance and Reporting

Conduct routine checks to ensure mortgage files meet compliance standards.
Prepare monthly portfolio performance reports for internal use.
Monitor repayment schedules and alert clients about upcoming due dates.
Liaise with property valuers, legal advisors, and insurance companies to ensure smooth processing.
Coordinate with branches to address client concerns and enhance service delivery.

6. Personal Leadership & Development

Demonstrate drive, motivation, and a commitment to learning and self-improvement.
Communicate effectively, listen actively, and respond with understanding and respect.
Provide customer-focused services, adhering to service level agreements and turnaround times.
Collaborate with others, value their contributions, and achieve quality outcomes.
Stay updated on staff communications, attend meetings, and participate in development programs.
Adhere to bank policies, procedures, dress code, and code of conduct to maintain a conducive work environment.

Decision-Making Authority

Verify the completeness of mortgage application files.
Recommend applications for review or additional documentation.
Escalate compliance or risk concerns to senior team members.

Qualifications

Academic Background:

Bachelor’s degree in Business Administration, Finance, or a related discipline.
Diploma in Banking, Business Administration, or a related field (an added advantage).

Work Experience:

Minimum of 3 years of experience in mortgage administration and operations within banking or financial services.
Proven experience in relationship management.

Skills & Competencies:

Strong organizational and time management skills.
Exceptional attention to detail and accuracy in documentation.
Knowledge of banking products, services, operations, risk, and compliance.
Analytical skills and ability to develop reports.
Excellent oral and written communication skills.

Professional Certification:

Certifications in Banking Operations or Compliance are an added advantage.

How to Apply:

To apply, fill out the job application form at the link below:
Apply Here

Note: Ensure your application includes all necessary documents, including your CV and relevant certifications.

Join Our Platforms for More Opportunities

Connect with Us on social media
Follow us on social media to stay updated with the latest job opportunities, career advice, and scholarship alerts:

LinkedIn: Visit our page
Facebook: Visit our page
Twitter:Pure Job Opportunities
Telegram Group:Pure Job Opportunities
Instagram:Pure Job Opportunities

Job Opportunities

Stay updated with the latest job openings and career development opportunities by joining our platforms:

Job Group 1: Join Here
Job Group 2: Join Here
Job Group 3: Join Here
Job Channel: Follow Here

Scholarship Opportunities

Access information on scholarships, academic funding, and higher education opportunities:

Scholarship Group: Join Here
Scholarship Channel: Follow Here

Sidian Bank

K-Rep Centre,Wood Avenue, Kilimani

Sidian Bank is a full-service commercial bank providing an array of financial services to individuals and enterprises, and has been a leading player in Kenya’s enterprise banking sector.

The bank, formerly known as K-rep Bank, has its origins within K-rep Group, an investment vehicle which was established in 1984 as a project that supported the development of Small and Micro Enterprises through NGO managed programs. In 1987, the project was incorporated as a local NGO. 1989 saw the company change its strategy from supporting NGOs with grants and technical assistance to directly advancing loans to NGOs.

In the same year, K-rep Group established a micro-credit lending program which became its core business and growth area. It also expanded its activities to include research and product development, as well as changing its Technical Assistance (TA) activities to a for-a-fee capacity building service.

In 1999, K-rep Group established K-Rep Bank and two other entities; K-Rep Development Agency to carry on its research and development work and K-Rep Advisory Services to serve as its consulting wing.