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Relationship Officer - Karen Branch

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Job Purpose: The Relationship Officer is responsible for managing client relationships, achieving sales targets, and ensuring sustained business growth and profitability in the assigned customer segment. The role involves selling, cross-selling, and delivering excellent service of the bank’s products and services while building long-term profitable customer relationships.

Key Responsibilities:

  1. Branch Strategic Input and Planning:

    • Contribute to the completion of the branch operational plan.

    • Formulate personal initiatives to increase new business and share of wallet from existing clients.

    • Prepare personal action plans to meet branch budget.

  2. Business Growth & Development:

    • Take full responsibility for all product lines and sales development.

    • Achieve growth in assets and liabilities for the business portfolio.

    • Focus on client recruitment, increased transactional income, and cross-selling.

    • Develop new business opportunities in line with the Bank’s strategic objectives.

    • Build a relationship management system to increase business flow, deposits, lending, and revenues.

  3. Marketing & Brand Management:

    • Enhance creation of customer value and build the Sidian Bank Brand.

    • Analyze local market trends and provide direction to the branch based on consumer needs.

    • Establish key client relationships and assist in marketing initiatives.

  4. Relationship Management & Customer Experience:

    • Drive customer satisfaction and build a loyal customer base.

    • Achieve high customer satisfaction and engagement scores (CSAT, CES, NPS).

    • Address customer queries, reduce attrition, and offer tailored solutions.

    • Conduct financial needs analysis for HNW clients.

  5. Branch Operations:

    • Support branch operations as needed, including leave and emergency management.

    • Ensure adherence to branch opening, cash handling procedures, and other policies.

  6. Personal Leadership & Development:

    • Set performance objectives and contribute to staff development.

    • Adhere to the bank's policies, dress code, and work ethics.

    • Ensure closure of audit deficiencies and facilitate necessary corrections.

  7. Risk & Compliance:

    • Monitor compliance with the bank's AML/CFT/CPF guidelines.

    • Screen and verify customer transactions to ensure compliance.

    • Identify and report suspicious transactions, including high-risk accounts.

Decision-Making Authority:

  • Customer onboarding and portfolio management in line with policy.

  • Credit appraisal and debt monitoring as per bank policy.

  • Ensure KYC compliance and timely updates.

Academic Background:

  • University degree or above in a relevant business discipline (e.g., Business Administration, Finance).

Work Experience:

  • At least 4 years of experience in retail and/or commercial banking, including a minimum of 2 years in sales.

Skills & Competencies:

  • Solid knowledge of Retail Banking/SME products and services.

  • Strong leadership, marketing, and relationship-building skills.

  • Understanding of CBK regulations and banking industry trends.

  • Excellent communication, interpersonal, and project management skills.

Professional Certification:

  • A Diploma in Banking (AKIB) is an added advantage.

How to Apply: To apply, please fill in the job application form here.

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Sidian Bank

K-Rep Centre,Wood Avenue, Kilimani

Sidian Bank is a full-service commercial bank providing an array of financial services to individuals and enterprises, and has been a leading player in Kenya’s enterprise banking sector.
The bank, formerly known as K-rep Bank, has its origins within K-rep Group, an investment vehicle which was established in 1984 as a project that supported the development of Small and Micro Enterprises through NGO managed programs. In 1987, the project was incorporated as a local NGO. 1989 saw the company change its strategy from supporting NGOs with grants and technical assistance to directly advancing loans to NGOs.
In the same year, K-rep Group established a micro-credit lending program which became its core business and growth area. It also expanded its activities to include research and product development, as well as changing its Technical Assistance (TA) activities to a for-a-fee capacity building service.
In 1999, K-rep Group established K-Rep Bank and two other entities; K-Rep Development Agency to carry on its research and development work and K-Rep Advisory Services to serve as its consulting wing.
In November 2014, Centum Investment Company Limited acquired majority shareholding of K-rep Bank, making it a subsidiary of Centum.
In early 2016, the bank rebranded to Sidian Bank.