Relationship Manager – Water and Sanitation

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Company: Sidian Bank

Job Purpose

The Relationship Manager – Water and Sanitation at Sidian Bank is responsible for driving business growth by developing partnerships within the water and sanitation sector. This includes onboarding new partners, managing existing relationships, and ensuring optimal performance of the water and sanitation loan portfolio. The role also involves providing technical advice and capacity building to internal teams and branch networks to maximize business opportunities and achieve organizational objectives.

Key Responsibilities

1. Business Development

Identify, onboard, and manage new clients within the water and sanitation sector to expand business opportunities.
Actively market WASH products and cross-sell at least five complementary products to clients.
Conduct market research and competitor analysis to identify emerging opportunities in the water and sanitation industry.
Enhance profitability of client relationships by promoting new products and value-added services.
Maintain a detailed understanding of clients’ business models, financial projections, and specific needs.

2. Monitoring and Reporting

Monitor the performance of the WASH portfolio to ensure alignment with lending terms and organizational objectives.
Provide regular performance updates, including detailed reports, to guide strategic decision-making.
Support Monitoring & Evaluation (M&E) processes through accurate and timely data collection.

3. Market Intelligence

Identify capacity-building needs for partners and recommend appropriate support mechanisms.
Conduct training sessions for branch staff on water and sanitation partnership products and processes.
Stay updated on regulatory and industry developments in the water and sanitation sector to ensure compliance and alignment with best practices.

4. Personal Leadership & Development

Show drive, motivation, and commitment to self-reflection and continuous learning.
Communicate effectively by listening actively and responding with respect and understanding.
Deliver customer-focused services in line with the bank’s objectives, adhering to the service charter, SLA, and TAT guidelines.
Collaborate with others to achieve results efficiently and deliver quality outcomes.
Stay informed through staff communications, morning huddles, and weekly meetings.
Prepare and implement an annual Personal Development Plan (PDP).
Adhere to bank policies, procedures, dress code, and HR guidelines while maintaining a conducive work environment.
Address audit deficiencies promptly to prevent repeat findings.
Act as a Sidian Bank brand ambassador, projecting a professional image to clients and staff.

Academic Background

Bachelor’s Degree: Relevant business disciplines such as business administration or finance.
Master’s Degree (Preferred): Strategic Management or a related field.

Work Experience

Minimum of seven (7) years in banking, with at least five (5) years in relationship management.
Proven experience of three (3) years in partnerships or projects within the water and sanitation sector.
Demonstrated success in business development and portfolio management within SME or business banking.

Skills & Competencies

Strong communication, presentation, and interpersonal skills.
Proficient in financial analysis and decision-making.
Deep knowledge of credit, legal (conveyancing), and lending processes.
Familiarity with banking laws, the Banking Act, CBK prudential guidelines, and credit policies.
Excellent negotiation and networking skills.
Proven performance in business development and relationship management.

Professional Certification

Diploma in Banking – AKIB (Added advantage).
Certifications in Risk Management, Credit Analysis, or AML Compliance are a plus.

How to Apply

To apply for the Relationship Manager – Water and Sanitation position at Sidian Bank, please complete the Job Application Form on the Sidian Bank careers page.

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Sidian Bank

K-Rep Centre,Wood Avenue, Kilimani

Sidian Bank is a full-service commercial bank providing an array of financial services to individuals and enterprises, and has been a leading player in Kenya’s enterprise banking sector.

The bank, formerly known as K-rep Bank, has its origins within K-rep Group, an investment vehicle which was established in 1984 as a project that supported the development of Small and Micro Enterprises through NGO managed programs. In 1987, the project was incorporated as a local NGO. 1989 saw the company change its strategy from supporting NGOs with grants and technical assistance to directly advancing loans to NGOs.

In the same year, K-rep Group established a micro-credit lending program which became its core business and growth area. It also expanded its activities to include research and product development, as well as changing its Technical Assistance (TA) activities to a for-a-fee capacity building service.

In 1999, K-rep Group established K-Rep Bank and two other entities; K-Rep Development Agency to carry on its research and development work and K-Rep Advisory Services to serve as its consulting wing.