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Regional Manager, Branch Banking

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Company: Sidian Bank

Job Purpose:

The Regional Manager oversees the performance and operations of the assigned region, focusing on sales growth, portfolio management, team leadership, stakeholder engagement, and compliance with lending guidelines. This role acts as a strategic link between regional operations and the head office to ensure business growth and sustainability.

Key Responsibilities

1. Regional Business Development

  • Develop and implement strategies for business growth in the region.

  • Identify and establish partnerships with employers, institutions, and other stakeholders to expand the client base.

  • Conduct market analysis to identify opportunities, trends, and competitor activities.

  • Collaborate with product development teams to tailor offerings for regional clients.

  • Lead regional campaigns and promotional activities to enhance product visibility.

2. Portfolio Management

  • Monitor the regional portfolio for performance and adherence to risk guidelines.

  • Analyze portfolio performance data, identifying trends and intervention areas.

  • Collaborate with credit and collections teams to manage default risks.

  • Prepare and present detailed performance reports to senior management.

3. Stakeholder Engagement

  • Build and maintain relationships with regional partners, including employers and institutions.

  • Represent the organization at forums, negotiations, and stakeholder meetings.

  • Foster collaborative relationships to ensure seamless operations.

4. Customer Relationship Management

  • Oversee exceptional customer service delivery in the region.

  • Address escalated client issues promptly to maintain satisfaction.

  • Develop and implement customer retention strategies.

5. Team Leadership & Management

  • Set performance objectives for direct reports and provide regular feedback.

  • Conduct staff appraisals and provide day-to-day supervision, training, and support.

  • Lead regular staff meetings, including morning huddles and weekly progress reviews.

  • Encourage participation in training and development opportunities.

  • Ensure adherence to HR policies, dress code, and code of conduct.

  • Address deficiencies identified in audits and ensure compliance with timelines.

  • Implement effective leave programs and in-house training schedules.

Qualifications

Academic Background:

  • Bachelor’s degree in Business Administration, Finance, or a relevant discipline.

  • Master’s degree is an added advantage.

Work Experience:

  • Minimum of 8 years of experience in banking or financial services, with 5 years in a leadership role.

  • Proven track record in managing regional operations, portfolios, and stakeholder relationships.

  • Experience in business development and team leadership.

Skills & Competencies:

  • Strong leadership, interpersonal, and team management skills.

  • In-depth knowledge of credit risk management and business growth strategies.

  • Strategic thinker with strong commercial acumen.

  • Excellent communication, business presentation, and financial analysis skills.

  • Proficient in problem-solving, decision-making, and negotiation.

  • Knowledge of banking laws, processes, and CBK prudential guidelines.

Professional Certification:

  • Diploma in Banking (AKIB) is an added advantage.

  • Certifications in Banking, Credit Management, or Leadership are beneficial.

How to Apply:

To apply, fill out the job application form at the link below:
Apply Here

Note: Ensure your application includes all necessary documents, including your CV and any certifications.

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Sidian Bank

K-Rep Centre,Wood Avenue, Kilimani

Sidian Bank is a full-service commercial bank providing an array of financial services to individuals and enterprises, and has been a leading player in Kenya’s enterprise banking sector.
The bank, formerly known as K-rep Bank, has its origins within K-rep Group, an investment vehicle which was established in 1984 as a project that supported the development of Small and Micro Enterprises through NGO managed programs. In 1987, the project was incorporated as a local NGO. 1989 saw the company change its strategy from supporting NGOs with grants and technical assistance to directly advancing loans to NGOs.
In the same year, K-rep Group established a micro-credit lending program which became its core business and growth area. It also expanded its activities to include research and product development, as well as changing its Technical Assistance (TA) activities to a for-a-fee capacity building service.
In 1999, K-rep Group established K-Rep Bank and two other entities; K-Rep Development Agency to carry on its research and development work and K-Rep Advisory Services to serve as its consulting wing.
In November 2014, Centum Investment Company Limited acquired majority shareholding of K-rep Bank, making it a subsidiary of Centum.
In early 2016, the bank rebranded to Sidian Bank.