Officer - Training

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Job Ref. No: JLIL 281

Jubilee Insurance, established in August 1937, is the first locally incorporated insurance company based in Mombasa. Over the years, Jubilee Insurance has expanded to become the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance. Serving over 1.9 million clients, Jubilee Insurance operates in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO-certified insurance group listed on the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Jubilee Insurance has achieved high regional ratings in leadership, quality, and risk management, with an AA- rating in Kenya and Uganda and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.

We are excited to announce a career opportunity for an Officer - Training within Jubilee Life Insurance Limited. The position holder will report to the Head of Agency Training and will be based in Kisumu.

Role Purpose
The Officer - Training will design, develop, and deliver effective training programs and initiatives for the agency force. This role will equip agents with the knowledge, skills, and tools needed to excel in their roles, enhance sales performance, and uphold professional standards.

Main Responsibilities
Operational Responsibilities

Deliver training courses and programs to the Life Company Sales Force.
Conduct training needs analysis and organize tailored training programs.
Develop, review, and maintain training curriculum, content materials, manuals, and aids specific to Life Assurance Training.
Conduct regular training impact assessments.
Prepare and share timely reports with target groups through their respective managers.
Schedule and execute training activities according to the training calendar.
Build control mechanisms to ensure optimum participation in each training session.
Address product queries from agents and develop testing procedures.
Coordinate COP/ECOP registrations and educational needs of agents with the College of Insurance, ensuring timely payments.
Train and register agents in the Life Agency Portal, tracking registrations monthly.
Track and analyze market training trends, staying informed about industry developments and competitor activities.
Facilitate recruitment and training of new agents and managers in collaboration with agency, bancassurance, and alternative channel leadership.
Assist in opening new markets and present Personal Financial Management sessions during market activations.

Corporate Governance

Ensure compliance with insurance regulations and industry best practices.
Adhere to Kenya’s laws, insurance industry regulations, and internal company policies.
Establish mitigation measures for emerging business risks.

Cultural Responsibilities

Promote a corporate culture of ethical practices and good citizenship while fostering a conducive work environment.
Collaborate with teams to develop initiatives that support an inclusive company culture.
Create personalized development plans aligned with individual and organizational goals.

Key Competencies

Training & Facilitation: Proficient in designing and delivering impactful training programs using engaging methodologies.
Communication & Presentation: Strong verbal and written skills to simplify complex concepts and engage learners.
Relationship Building: Ability to foster positive relationships with agents for an effective learning environment.
Analytical Thinking: Skill in assessing training needs and addressing performance gaps.
Problem-Solving: Capability to identify challenges and propose solutions to enhance training effectiveness.

Academic Background & Relevant Qualifications

Bachelor’s degree in Insurance, Finance, Business, or a related field.
Certified Trainer Qualification.
ECOP Qualification.
Diploma in Insurance (advantageous).
LOMA/CII/IIK Qualification (advantageous).
Minimum 2-3 years of experience in a similar role.

If you are qualified and seeking an exciting challenge, please apply via Recruitment@jubileekenya.com, quoting the Job Reference Number and Position, by 10th January 2025.

Only shortlisted candidates will be contacted.

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Jubilee Insurance

Jubilee Insurance House, Wabera Street

Jubilee Insurance is the number one insurer in East Africa and is the only ISO certified insurance group listed on the Nairobi Securities Exchange, Dar es Salaam Stock Exchange and Uganda Securities Exchange. Jubilee Insurance was established in 1937 as the first locally incorporated insurance company. Since then, the company has spread its sphere of influence throughout the region to become the leading composite insurer in East Africa with a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius.