Back to all jobs

Text

Officer – Core Banking and Channels Support at Sidian Bank

Text

JOB PURPOSE

The Officer – Core Banking and Channels Support is responsible for providing second-level support for the T24 core banking system at both branch and head office levels to ensure system availability and optimal performance. This role involves monitoring system performance, addressing technical issues, developing new processes, modifying existing functions, and creating applications that interface with the core banking system to extend its capabilities. The officer will also collaborate closely with testing teams to ensure defect-free solutions that align with business requirements.

KEY RESPONSIBILITIES

Core Banking and Channels Development

Develop and enhance the core banking system and peripheral applications from technical design to delivery.
Perform coding, code reviews, and unit testing for the core banking system.
Design and implement new functionalities and enhancements based on Change Requests (CRs) and Business Requirement Documents (BRDs).

Support and Problem Management

Provide second-level support to all users at branches and head office.
Address escalated issues from IT operations and support teams.
Ensure all incidents are resolved within agreed SLAs and escalate unresolved issues promptly.

Process and Policies

Adhere to internal policies and best practices for development, management, and troubleshooting of the core banking system.
Conduct periodic system checks to identify and address weaknesses or challenges.

Governance

Enforce adherence to internal policies, ITIL standards, and other governance frameworks for software management.

Risk & Compliance

Ensure compliance with Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and other regulatory requirements.
Report any suspected money laundering cases and avoid activities that could hinder investigations.
Cooperate fully with regulators and law enforcement agencies.

Other Activities

Monitor and review the system environment to ensure operational efficiency.
Participate in project implementation as assigned.
Provide training and technical guidance to relevant stakeholders.

DECISION-MAKING AUTHORITY

Operational: Designing solutions for CRs/BRDs.
Strategic: Structuring solutions for scalability and future enhancements while meeting SLAs.

ACADEMIC BACKGROUND

University degree in Computer Science, Information Technology/Systems, or a related field.

WORK EXPERIENCE

Minimum of 5 years in IT, with at least 3 years in banking.
At least 2 years of hands-on experience with the T24 core banking system.
Strong understanding of T24 modules, configurations, and customization requirements.

SKILLS & COMPETENCIES

Proficiency in core banking development, support, and troubleshooting of T24.
Experience in T24 modules such as Funds Transfer, Teller, and Integration Frameworks.
Knowledge of T24 template programming and customization (e.g., VERSION, ENQUIRY).
Understanding of modern software development practices like Continuous Integration and Delivery.
Strong analytical and problem-solving skills.

PROFESSIONAL CERTIFICATION

ITIL Foundation certification.
Certificate in programming in at least two languages.

SIDIAN COMPETENCIES AND BEHAVIOR INDICATORS

Entrepreneurship: Execute business opportunities with accountability for results.
Innovation: Develop and implement cutting-edge solutions.
Customer-Centric: Drive initiatives to enhance customer service experiences.
Problem-Solving: Create systems to address work challenges effectively.
Developing Others: Foster team growth through training and coaching.

Apply Here

Join Our Platforms for More Opportunities

Connect with Us on social media
Follow us on social media to stay updated with the latest job opportunities, career advice, and scholarship alerts:

LinkedIn: Visit our page
Facebook: Visit our page
Twitter:Pure Job Opportunities
Telegram Group:Pure Job Opportunities
Instagram:Pure Job Opportunities

Job Opportunities

Stay updated with the latest job openings and career development opportunities by joining our platforms:

Job Group 1: Join Here
Job Group 2: Join Here
Job Group 3: Join Here
Job Channel: Follow Here

Scholarship Opportunities

Access information on scholarships, academic funding, and higher education opportunities:

Scholarship Group: Join Here
Scholarship Channel: Follow Here

Sidian Bank

K-Rep Centre,Wood Avenue, Kilimani

Sidian Bank is a full-service commercial bank providing an array of financial services to individuals and enterprises, and has been a leading player in Kenya’s enterprise banking sector.

The bank, formerly known as K-rep Bank, has its origins within K-rep Group, an investment vehicle which was established in 1984 as a project that supported the development of Small and Micro Enterprises through NGO managed programs. In 1987, the project was incorporated as a local NGO. 1989 saw the company change its strategy from supporting NGOs with grants and technical assistance to directly advancing loans to NGOs.

In the same year, K-rep Group established a micro-credit lending program which became its core business and growth area. It also expanded its activities to include research and product development, as well as changing its Technical Assistance (TA) activities to a for-a-fee capacity building service.

In 1999, K-rep Group established K-Rep Bank and two other entities; K-Rep Development Agency to carry on its research and development work and K-Rep Advisory Services to serve as its consulting wing.