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NOC Engineer - Night Shift

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Location: Nairobi, Nairobi, Kenya
Job Schedule: Full time
Job Level: Experienced
Shift Timing: 11:00 AM - 5:00 PM

About the Role

The NOC Engineer - Night Shift will monitor the performance of mission-critical services, including databases, servers, MNO integrations (for payments), and SMS gateways. This role involves collaborating with cross-functional teams to manage escalations and improve service quality, with opportunities to contribute to code development.

Duties and Responsibilities

As the NOC Engineer - Night Shift, you will:

  • Coordinate with Customer Experience and Commercial Teams

    • Identify and manage customer issues, collaborating with the relevant teams.

  • Monitor Network and System Performance

    • Monitor AWS services and payment and SMS gateway integrations.

  • Issue Identification and Resolution

    • Identify and resolve service failures, bottlenecks, and performance issues, ensuring minimal downtime and service impact.

  • Incident Management

    • Investigate recurring incidents and implement long-term fixes to reduce service disruptions.

  • Performance Testing

    • Perform testing to assess scalability, responsiveness, and reliability of software applications.

  • Test Case Design and Execution

    • Design, develop, and execute test cases to verify software functionality, performance, reliability, and compatibility.

Skills and Experience

Essential:

  • Basic programming knowledge in Go.

  • Familiarity with software development fundamentals and concepts.

  • Understanding of software testing methodologies and best practices.

  • Experience with manual and automated testing tools.

  • Strong problem-solving abilities and attention to detail.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

Application Process

To apply, visit the NOC Engineer - Night Shift job application link.

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BURN Manufacturing Co.

Nairobi, Kenya

BURN is a company dedicated to addressing deforestation and improving cooking efficiency in Sub-Saharan Africa. Its story began in 1990 when Peter Scott, during his travels in Zaire (now the Democratic Republic of the Congo), witnessed the environmental damage caused by charcoal production for household cooking. Motivated by this, Peter committed himself to finding a solution and began designing fuel-efficient stoves.

In 2010, after working as a cookstove consultant in Central America and Sub-Saharan Africa, Peter founded BURN Design Lab and BURN Manufacturing Co. on Vashon Island, Washington. The company initially operated on a limited budget but quickly gathered a team of world-class designers and engineers focused on creating the most efficient cookstoves globally.

By 2014, BURN opened its first full manufacturing facility in Kenya, making it the first and only vertically integrated modern cookstove company in Sub-Saharan Africa. The solar-powered facility now has a production capacity of 400,000 stoves per month and provides jobs for over 2,500 people, with half of the workforce being women.

BURN’s stoves, like the Jikokoa, offer significant social, financial, and environmental benefits. A study by UC Berkeley revealed that a $40 investment in a Jikokoa stove could return $1,000 in societal benefits. Over the next three years, BURN plans to expand its reach to Tanzania, Uganda, Zambia, DRC, Nigeria, and Ghana, launch five new products, and increase production capacity to 1 million stoves per month.