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NOC Engineer

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Location: Nairobi, Nairobi, Kenya
Job Schedule: Full time
Experience Level: Experienced

About the Role

The NOC Engineer will be responsible for monitoring the performance of mission-critical services, including databases, servers, MNO integrations (for payments), and SMS gateways. The role also involves collaborating with cross-functional teams to manage escalations and, where possible, contribute to code development.

Duties and Responsibilities

As a NOC Engineer, you will:

  • Coordinate with Cross-functional Teams

    • Work with Customer Experience and Commercial teams to identify and manage customer issues.

  • Monitor Network and System Performance

    • Track the performance of systems, including AWS services, and payment and SMS gateway integrations.

  • Identify and Resolve Service Failures

    • Address service failures, bottlenecks, and performance issues to minimize downtime and service impact.

  • Investigate and Implement Long-term Fixes

    • Investigate recurring incidents and work to implement long-term fixes to reduce service disruptions.

  • Performance Testing

    • Perform testing to assess the scalability and responsiveness of software applications.

  • Design and Execute Test Cases

    • Develop and execute test cases to verify software functionality, performance, reliability, and compatibility.

Skills and Experience

Essential:

  • Basic Programming Knowledge in Go.

  • Familiarity with software development fundamentals and concepts.

  • Understanding of software testing methodologies and best practices.

  • Experience with manual and automated testing tools.

  • Eagerness to learn and apply new skills in a practical setting.

  • Strong problem-solving abilities and attention to detail.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

Application Process

To apply, visit the NOC Engineer job application link.

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BURN Manufacturing Co.

Nairobi, Kenya

BURN is a company dedicated to addressing deforestation and improving cooking efficiency in Sub-Saharan Africa. Its story began in 1990 when Peter Scott, during his travels in Zaire (now the Democratic Republic of the Congo), witnessed the environmental damage caused by charcoal production for household cooking. Motivated by this, Peter committed himself to finding a solution and began designing fuel-efficient stoves.

In 2010, after working as a cookstove consultant in Central America and Sub-Saharan Africa, Peter founded BURN Design Lab and BURN Manufacturing Co. on Vashon Island, Washington. The company initially operated on a limited budget but quickly gathered a team of world-class designers and engineers focused on creating the most efficient cookstoves globally.

By 2014, BURN opened its first full manufacturing facility in Kenya, making it the first and only vertically integrated modern cookstove company in Sub-Saharan Africa. The solar-powered facility now has a production capacity of 400,000 stoves per month and provides jobs for over 2,500 people, with half of the workforce being women.

BURN’s stoves, like the Jikokoa, offer significant social, financial, and environmental benefits. A study by UC Berkeley revealed that a $40 investment in a Jikokoa stove could return $1,000 in societal benefits. Over the next three years, BURN plans to expand its reach to Tanzania, Uganda, Zambia, DRC, Nigeria, and Ghana, launch five new products, and increase production capacity to 1 million stoves per month.