KCB - Direct Sales Representative
TextLocation: Moi Avenue, P.O Box 48400 00100, Kenya
Job Category: Entry Level
Job Schedule: Full time
Posting Date: 12/20/2024, 04:16 PM
Apply Before: 01/03/2025, 11:59 PM
Degree Level: Bachelor's Degree
Job Description
The Direct Sales Representative is responsible for sourcing and engaging with potential customers, promoting and explaining the bank's products, and ensuring a seamless application process. This role involves sales activities, customer relationship management, and contributing to the achievement of sales targets.
Key Responsibilities:
Sourcing prospective customer leads from various sources such as referrals, cross-selling opportunities, sales activations, or leads provided by the bank.
Explaining the features of bank products to prospective customers in accordance with product guidelines and Treating Customers Fairly standards.
Guiding customers through the application process for products.
Reviewing customer applications and ensuring accuracy in documentation.
Authenticating customer details by checking original documents against photocopies (e.g., National ID, passports).
Forwarding completed applications to the relevant Sales Manager or Retail Support Team within 24 hours of customer sign-off.
Prospecting customers for other suitable bank products.
Ensuring safe custody of customer documents.
Forwarding feedback/complaints from customers to the respective Sales/Branch Manager.
Sharing market/competitor information to improve the bank's products.
Daily Responsibilities:
Selling bank products.
Participating in sales campaigns organized by the bank.
Cross-selling bank products and educating customers on product features.
Receiving customer applications and ensuring they are forwarded to the retail support team within 24 hours of sign-off.
Ensuring proper KYC and documentation standards.
Providing regular sales reports.
Qualifications and Experience:
Education: Bachelor's degree from a recognized university.
Experience: At least 2 years of working experience in sales.
Application Process:
To apply, visit the Direct Sales Representative job application link.
Application Deadline: 01/03/2025
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KCB
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
