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Intern - Custodial Operations

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Department: Central Operations
Band/Level: Intern
Location: Head Office
Contract Terms: Fixed-Term
Expiry Date: December 27, 2024

Job Summary

Provide high-quality operational services to custodial clients by ensuring effective and efficient execution of settlements, payments, billing, corporate actions, and customer service.

Key Responsibilities

Operational Management

  • Process Settlements: Manage equity and fixed-income settlements, ensure compliance with operating procedures, and timely posting of trades in the Central Depository.

  • Process Payments: Handle payment instructions, including cheques, RTGS, and book transfers, while ensuring accuracy and timeliness.

  • Billing and Invoicing: Generate and process client invoices, ensure accurate billing, and manage collections.

  • Process Corporate Actions: Manage daily corporate action processing, including announcements, entitlements, and client communications.

Customer Service

  • Respond to client queries within 24 hours and ensure timely updates for pending issues.

  • Provide clients with market-impact notifications and assist with due diligence visits.

Risk and Compliance

  • Support compliance with local laws, bank risk standards, and regulatory requirements.

  • Monitor and escalate operational incidents or complaints promptly.

Business Management

  • Support business development initiatives and ensure alignment with the department's strategic goals.

  • Provide operational support for new market opportunities and client onboarding.

People Management

  • Build and maintain effective working relationships with colleagues and stakeholders.

  • Pursue personal development to enhance role effectiveness.

Key Relationships

  • Internal Stakeholders: Managers, colleagues, and other departments.

  • External Stakeholders: Clients, regulators, and market participants.

Knowledge, Skills, and Experience Required

  • Bachelor’s degree (Second Class Honors) in a relevant field from an accredited university.

  • Certificate-level qualification in Securities Services (CISI) is an added advantage.

  • Excellent analytical, communication, and interpersonal skills.

Application Instructions

Send your CV and cover letter to careers@sbmbank.co.ke. Clearly indicate the position you are applying for in the subject line of your email.

Apply Here

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SBM Bank

Riverside Dr, Nairobi

SBM Bank is a leading financial institution dedicated to providing innovative and customer-focused banking solutions. Established in 1973 as the State Bank of Mauritius, the bank has expanded its operations globally, offering a wide range of financial products and services to individuals, businesses, and institutions.

Why Join SBM Bank?

  • Innovative Environment: We embrace modern technology and creativity to deliver world-class financial services.

  • Career Growth: SBM Bank is committed to nurturing talent and offering opportunities for professional development.

  • Global Exposure: Work with a diverse team and gain experience in international markets.

  • Values-Driven Culture: Our core values of integrity, customer-centricity, innovation, and sustainability guide everything we do.

  • Community Impact: Join a bank that values corporate social responsibility and contributes to sustainable development.

What We Offer

  • Dynamic Work Environment: Collaborative and inclusive workplace culture.

  • Learning and Development: Comprehensive training programs to help you excel in your role.

  • Competitive Benefits: Attractive compensation packages, including health benefits and performance-based rewards.

  • Global Opportunities: Cross-border roles and assignments in our various regions of operation.

Be Part of Our Team

At SBM Bank, we are not just about banking; we are about building a better future. If you’re passionate about making a difference and advancing your career in the financial sector, we want to hear from you.

Explore current opportunities with SBM Bank and take the first step toward an exciting and fulfilling career.