Guest Service Agent - Hotel Receptionist at Radisson Blu Residence Nairobi

Are you a natural at providing exceptional guest service? Is going above and beyond to make guests feel welcome and cared for your ultimate passion? If so, we invite you to join the Radisson Blu Residence Nairobi, Arboretum-Rooms team as a Guest Service Agent and be part of an organization that thrives on delivering extraordinary experiences.

At Radisson Blu, we believe that first impressions are everything, and we are looking for someone who can embody our culture of warmth, hospitality, and dedication. As a Guest Service Agent, you will be the face of our hotel, greeting and assisting guests with warmth and enthusiasm to ensure their stay exceeds expectations. Your commitment to delivering exceptional service will help create lasting memories for our guests while working in an environment where fun and professionalism go hand in hand.

Key Responsibilities of the Guest Service Agent: As a Guest Service Agent at Radisson Blu Residence Nairobi, you’ll have a variety of exciting responsibilities that include but are not limited to:

• Providing Exceptional Guest Service: You will be the first point of contact for our guests, greeting them with a smile, offering assistance with check-in/check-out, answering inquiries, and ensuring every interaction is positive and memorable.

• Managing Guest Journeys: You will be responsible for handling reservations, processing payments, and ensuring that all guest needs and requests are met during their stay. Whether it's providing directions or helping with special requests, you will be ready to create personalized experiences for our guests.

• Collaborating with Your Team: You will work closely with our front office team, ensuring the smooth running of the department. This includes coordinating guest arrivals, departures, and helping other departments to ensure seamless service delivery.

• Problem-Solving: You will handle guest concerns with a problem-solving attitude, quickly identifying solutions and ensuring guest satisfaction. Your ability to resolve any issues promptly will help create positive guest experiences.

• Achieving Hotel Objectives: You’ll be an integral part of achieving the hotel’s goals, whether it’s meeting guest satisfaction scores, driving operational efficiencies, or ensuring all standards are adhered to.

• Promoting Radisson Blu’s Culture: You’ll be a brand ambassador for Radisson Blu, ensuring that our values are upheld, and delivering service that reflects our commitment to quality, integrity, and excellence.

• Maintaining Records and Compliance: Ensure all tasks are completed in accordance with hotel policies, legal regulations, and internal standards. This includes accurate documentation for audits and following all necessary safety procedures.

Requirements of the Guest Service Agent:

We are looking for candidates who share our enthusiasm for hospitality and delivering exceptional service. The ideal Guest Service Agent will possess:

• Previous Experience: Experience in front office operations or hotel guest service is beneficial but not essential.

• A Can-Do Attitude: You should be enthusiastic, reliable, and flexible, with a passion for hospitality. Your positive attitude will shine through when interacting with guests.

• Strong Communication Skills: You’ll need excellent verbal and written communication skills to liaise effectively with guests and other departments.

• Creative Problem-Solving: The ability to resolve issues efficiently and come up with creative solutions while maintaining professionalism.

• IT Skills: Comfortable working with hotel management software and systems. Experience with IT platforms or point of sale systems is an advantage.

• Guest-Centered Focus: Above all, you should be dedicated to ensuring the comfort, satisfaction, and well-being of our guests throughout their stay.

• Personal Integrity: A commitment to working with high standards of ethics and professionalism. You should be able to work in a fast-paced, high-pressure environment while maintaining your integrity and composure.

Why Radisson Blu Residence Nairobi?

At Radisson Blu, we know that our people are our most valuable asset. As part of the Radisson Hotel Group, one of the world’s largest and most recognized hospitality brands, you’ll be joining a team that values diversity, collaboration, and continuous learning. We provide a supportive environment that helps you grow both personally and professionally, while delivering top-notch service to our guests.

• State-of-the-Art Facilities: Located in the heart of Nairobi, close to the city center and the airport, our guests enjoy modern amenities, including a 24-hour fitness center, an outdoor pool, and an onsite restaurant that serves a blend of local and international flavors.

• Career Growth and Development: At Radisson Blu, we are committed to helping our team members grow. Through continuous training, mentorship, and career development opportunities, you’ll have the chance to expand your skills and advance in your career.

• A Fun and Inspiring Work Environment: We pride ourselves on our positive work culture that encourages a balanced, fun, and rewarding work environment. Our teams collaborate, support each other, and make every effort to create memorable moments for guests.

• Employee Benefits: We offer competitive pay, excellent benefits, and a range of perks to help you maintain work-life balance and thrive at Radisson Blu.

Join Our Mission to Make Every Moment Matter!

Radisson Blu Residence Nairobi is looking for passionate, motivated individuals who are excited to help us make every guest’s stay special. Whether you’re a seasoned hotel professional or just starting your hospitality career, we invite you to join our team where your contributions will be valued and recognized.

Ready to apply? Take the next step in your hospitality career and join a team dedicated to making every moment matter for our guests. Click the link below to apply today and start your journey with Radisson Blu Residence Nairobi!

Apply for the Guest Service Agent (Hotel Receptionist) Position Now!

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