Fixed Term Retail Operations Officer

Location: Nairobi
Job Requisition ID: JR-61310

Role Overview:
The Fixed Term Retail Operations Officer is responsible for ensuring operational efficiency, providing administrative support, and ensuring high-quality customer service. This role involves onboarding new customers, verifying data, and managing compliance processes related to customer identification and data protection.

Key Tasks and Responsibilities:

• Operational Efficiency:

  • Manage time, tasks, and outputs to meet predetermined requirements and deadlines.

  • Follow standardized operating procedures and deliver on daily production standards.

  • Onboard new customers on the administrative data system, ensuring compliance with KYC, AML, and screening processes.

  • Perform independent verification of National ID cards and ensure data privacy compliance according to the Data Protection Act of 2019.

• Customer Service:

  • Communicate with customers upon account opening via email/SMS.

  • Handle general account opening queries and verify PINs.

• Risk & Compliance Management:

  • Assist in identifying and managing risks/control breaks and support audit processes.

  • Ensure compliance with regulatory requirements and internal policies.

• Financial Management:

  • Contribute to the management of the unit’s budget by avoiding wastage of resources.

Skills and Competencies:

• Strong communication skills (both written and oral).

• Positive attitude, with the ability to work effectively within a team.

• Strong analytical, problem-solving, and time management skills.

• Ability to interact at all levels and manage stakeholder relationships.

• Financial management and report writing skills.

• Attention to detail and business awareness.

Knowledge & Experience:

• At least 2 years of relevant experience, with knowledge of financial service operations and financial markets.

• Technical knowledge of KYC, AML compliance, and financial products and processes.

Qualifications:

• Business-related degree.

• Temporary employee within the Rest of Africa business.

Application Process:
If you are interested in this opportunity, please apply at Fixed Term Retail Operations Officer Job Application on or before 17th December 2024.

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