Customer Support Executive

Role Overview:
The Customer Support Executive plays a key role in managing and enhancing the company’s customer relations. This includes managing inbound and outbound communication, processing quotations, and addressing customer queries to ensure a high level of satisfaction. The role is essential for cultivating strong customer relationships, facilitating seamless service delivery, and supporting the sales team to increase business success.

Key Responsibilities:

• Handle inbound calls and route them to appropriate departments.

• Generate leads and schedule appointments for the sales team.

• Prepare and send quotations to clients following company guidelines.

• Follow up on quotations to convert leads into sales, addressing customer concerns.

• Coordinate the delivery schedules with the dispatch team.

• Resolve customer complaints effectively, ensuring satisfaction.

• Prepare and submit documents for tenders and pre-qualification processes.

• Track sample movements and maintain relevant reports for internal purposes.

• Foster positive customer relationships to enhance loyalty and trust.

Reports:

• Daily activity log and call register.

• Quotations and conversion reports.

• Visitors' report for internal tracking.

• Sample stock and movement reports.

Desired Qualifications & Experience:

• Degree or Diploma in Customer Relations Management, Business Administration, or related field.

• Minimum 3 years of experience in a similar customer support role, with a focus on report preparation.

• Strong communication, interpersonal, and organizational skills.

• Proficient in using computer applications and reporting tools.

• Ability to handle multiple tasks and work within tight deadlines.

For more details, please visit the Job Listing.

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