Customer Success Intern - Incourage

Location: Nairobi, Kenya
Job Type: Internship
Experience Level: Entry Level

About the Role:
The Customer Success Intern will take a proactive, client-focused approach to build long-term relationships and ensure clients are supported throughout their insurance journey. This role will involve handling inquiries, comments, and complaints regarding the Incourage platform, ensuring a seamless experience for users.

Duration: Three (3) months
Paid Internship

Duties and Responsibilities:

• Engage proactively with the Insurance Agency via WhatsApp regarding underwriting issues.

• Respond promptly to inquiries from the Insurance Agency and Agent Leaders, providing thorough and helpful answers.

• Ensure swift policy extensions and renewals, maintaining excellent Turnaround Time (TAT).

• Provide daily support to users, helping them effectively utilize the app.

• Compile and prioritize feedback from agents to create a backlog for continuous app improvement.

• Collaborate closely with the product team to enhance the Incourage app, conveying user feedback in a constructive and courteous manner.

Requirements:

• A bachelor’s degree in business, finance, insurance, marketing, or a related field is preferred.

• A strong passion for enhancing customer experience and providing excellent service.

• Enthusiasm for working collaboratively to improve the application.

• Solid understanding of the insurance industry, including different types of insurance products and risk management principles.

• Previous experience in customer service, account management, or a related field is preferred; experience in the insurance industry is necessary.

• Strong written and verbal communication skills.

• Strong organizational skills to manage client portfolios and meet deadlines.

• Familiarity with CRM software and other tools used in the insurance industry.

• Awareness and understanding of insurance regulations and compliance requirements.

• The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.

Application Process:
Apply through our website: Customer Success Intern - Incourage Careers.

Note: Only shortlisted candidates will be contacted.

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