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Customer Service Assistant

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Specialization(s): Business Administration
Location: Nairobi, Kenya
Status: Active
Salary: Confidential

Job Responsibilities:

  • Provide exceptional customer service through phone, email, and online channels.

  • Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.

  • Resolve customer issues promptly and efficiently, aiming to exceed expectations.

  • Follow established protocols and procedures for handling customer interactions.

  • Accurately document customer interactions and maintain detailed records.

  • Identify and escalate complex issues or complaints to the appropriate team.

  • Upsell and cross-sell products and services to enhance customer satisfaction and revenue.

  • Contribute to positive customer reviews and brand reputation.

  • Proactively seek feedback from customers to identify areas for improvement.

  • Adapt to changing customer needs and situations with a positive and professional attitude.

Job Requirements:

  • Education:

    • Bachelor's Degree in Customer Service, Front Office Management, Public Relations and Communication, Office Management, Business Administration, or related field.

    • OR Diploma in Customer Service, Front Office Management, Public Relations and Communication, Office Management, Business Administration, or related field.

  • Experience:

    • A minimum of 1 year of experience in a customer service or related role.

  • Skills:

    • Proficiency in Microsoft Office and CRM software is an advantage.

Mandatory Documents:

  • Academic Certificates

  • Cover Letter

  • Curriculum Vitae (CV)

  • Identification Document

Personal Attributes:

  • Adaptability and flexibility

  • Strong communication skills

  • Customer service focus

  • Excellent interpersonal skills

  • Problem-solving abilities

  • Time management skills

How to Apply:

Interested candidates should submit their applications via the link provided below:

Apply Here

Don't miss the chance to be a part of a dynamic team delivering exceptional customer service!

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The Kenya Institute of Supplies Management

Ngong road (past Prestige mall)

The Kenya Institute of Supplies Management (KISM) is the premier professional body for procurement and supply chain management professionals in Kenya. Established in 1973, KISM is committed to advancing the standards of procurement and supply chain management through training, certification, and advocacy. We aim to enhance the professionalism, skills, and competence of individuals working in procurement, logistics, and supply chain management across various industries.

Our mission is to be the leading authority on procurement and supply management, promoting best practices, ethical conduct, and sustainability in the field. We provide a wide range of services, including professional certification programs, specialized training courses, and industry research, ensuring that our members remain at the forefront of global supply chain trends and innovations.

As a key player in shaping Kenya’s procurement landscape, KISM plays an integral role in driving public and private sector efficiency, transparency, and accountability. We are committed to advocating for sound policies, building partnerships, and providing opportunities for professional development that contribute to the success and growth of supply chain management in Kenya.

At KISM, we are dedicated to promoting excellence in procurement and supply management, helping organizations achieve operational efficiency, and enhancing the careers of professionals within the sector.

Kenya Institute of Supplies Management: Advancing Procurement Excellence, Empowering Professionals.