CRM Data Specialist

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Locations Available: New York, NY (USA), Nairobi, Nairobi Municipality (Kenya), London, United Kingdom
Requisition ID: req56570
Employment Category: Regular
Employment Type: Full-Time
Gross Compensation:

New York, NY HQ USA: USD 75,872.00 - 93,427.00 Annually
London, UK: GBP 45,740.00 - 55,370.00 Annually
Work Arrangement: Fully Remote

Job Description

Overview:
This position is part of the Marketing Technology department, responsible for managing the IRC’s digital solutions that handle audience data, drive engagement, and convert supporters. The CRM Data Specialist will help develop and grow the quality of audience data, ensuring the organization reaches all targets. This role focuses on quality assurance, data stewardship, data pull routines, and reporting.

Key Responsibilities:

Extract, transform, and load (ETL) data from multiple sources into Salesforce.
Design, implement, and maintain data upload workflows to ensure seamless integration.
Automate recurring data processing operations to optimize efficiency.
Collaborate with internal and external teams to refine templates and ensure alignment with project requirements.
Monitor and enhance database performance for operational efficiency.
Identify and resolve data inconsistencies using SQL queries.
Provide ongoing technical support for data issues and automation challenges.
Act as a subject matter expert on database processes and data handling.

Key Working Relationships:

Reports to: Associate Director, Integrations & Automations
Works closely with global colleagues in CRM, digital technology, and analytics teams.
May collaborate with external vendors and consultants.

Impact of Work:
Supports the IRC’s ability to generate over $60 million annually in digital donations and enhances data management for fundraising and policy initiatives.

Job Qualifications

Education:

Minimum: Associate’s Degree
Preferred: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Work Experience:

Minimum 5 years of experience in Data Management (ETL processes, CRM, and relational databases).
Experience with database objects, SQL query performance tuning, and sophisticated data manipulation.
Proficiency in Salesforce and programming languages, especially with DBAmp for Salesforce data integration.
Exceptional analytical skills with a strong focus on data accuracy.
Strong communication skills, capable of translating technical concepts for non-technical audiences.

Preferred Skills:

Experience with Salesforce NPSP (Nonprofit Success Pack).
Experience with MS Office VBA for process automation.
Experience with web services or APIs.
Familiarity with Agile delivery models.

Working Environment:
Fully remote position with occasional collaboration with cross-functional teams.

US Benefits:

10 sick days, 10 US holidays, 20-25 paid time off days
Medical, dental, and vision insurance starting from $143/month
403b retirement savings plan with immediate matching
Disability & life insurance, and Employee Assistance Program for counseling and mental health support.

Compensation:
Ranges are based on work location, individual experience, and the job's defined requirements.

Apply here

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International Rescue Committee (IRC)

ST. GEORGES HOUSE PARLIMENT ROAD 3TH FLOOR ROOM 312 B, Nairobi

The International Rescue Committee (IRC) is a global humanitarian organization dedicated to helping people whose lives and livelihoods are shattered by conflict and disaster. Founded in 1933, we work in over 40 countries and in 28 U.S. cities to provide lifesaving support and long-term solutions for refugees, displaced persons, and those affected by crises.

Our work is driven by a commitment to human dignity and the belief that every person has the right to safety, opportunity, and a better future. Through emergency relief, education, health services, and economic empowerment, we strive to restore hope and rebuild communities.

Why Choose Us?

Global Reach: We work in areas affected by conflict and disaster, providing immediate relief and rebuilding sustainable futures.
Expert Leadership: With decades of experience, we leverage our expertise to respond to the most complex humanitarian crises.
Focus on Long-Term Solutions: We don't just provide aid—we empower communities to rebuild and thrive.
Accountability and Transparency: We prioritize efficiency, ensuring that resources are used where they are needed most.

Our Mission

To provide humanitarian aid to those in need and empower individuals to rebuild their lives with dignity, safety, and opportunity.

Our Vision

A world where people affected by crisis can build a better future for themselves, their families, and their communities.

Join us in making a difference. At the International Rescue Committee, we believe that by coming together, we can help those in need not just survive, but thrive.