Business Analyst at Jubilee insurance

Location: Nairobi (Head Office)
Deadline: January 10, 2025 (5 days left to apply)
Company: Jubilee Life Insurance Limited
Job Reference Number: JLIL 285

Company Overview:
Jubilee Insurance, established in 1937, is the largest composite insurer in East Africa, handling Life, Pensions, General, and Medical Insurance. With over 1.9 million clients across Kenya, Uganda, Tanzania, Burundi, and Mauritius, Jubilee is the top insurer in the region. It is the only ISO certified insurance group listed on the Nairobi Securities Exchange, Dar es Salaam Stock Exchange, and Uganda Securities Exchange.

Role Purpose:
The Business Analyst will collaborate with stakeholders across Jubilee Life to analyze, optimize, and enhance business processes. This position plays a key role in driving digital transformation, streamlining operations, and aligning processes with strategic objectives to deliver operational excellence and superior customer experiences.

Main Responsibilities:

1. Strategy:

   • Develop and execute a digitalization roadmap with defined phases, milestones, and resource requirements.

   • Lead change management initiatives for adopting automation processes and tools.

   • Design and monitor KPIs to measure success of process improvements and automation.

   • Collaborate with IT for scalable technology solutions.

2. Operational:

   • Analyze and document business processes to identify inefficiencies and opportunities for improvement.

   • Elicit, validate, and document business and technical requirements.

   • Ensure seamless integration between core systems and external applications.

   • Design automation strategies to enhance operational efficiency.

   • Collaborate with stakeholders to align on requirements and validate improvements.

   • Develop business cases with cost-benefit analysis for proposed solutions.

   • Participate in project planning and execution to ensure alignment with business goals.

   • Conduct cost-benefit analyses for sustainable financial benefits.

   • Streamline processes to improve customer experience.

3. Jubilee Life Brand:

   • Enhance the company’s public image and corporate relationships.

4. Corporate Governance:

   • Ensure compliance with regulations and internal policies.

   • Contribute to risk management and internal control strategies.

   • Support audits and reviews with accurate documentation.

5. Culture:

   • Foster ethical practices and promote good corporate citizenship.

   • Develop initiatives to enhance company culture and team collaboration.

   • Provide transformational leadership to meet stakeholder expectations.

Key Competencies:

1. Good knowledge of the life insurance industry, including products, risk management, and regulatory compliance.

2. Strong interpersonal, negotiation, and conflict management skills.

3. Effective communication and stakeholder management abilities.

4. Good problem-solving and risk management skills.

5. Innovative with strong business acumen.

Academic Background & Relevant Qualifications:

1. Bachelor’s degree in Insurance, Finance, Business, IT, or a related field.

2. Diploma in Insurance.

3. LOMA/CII certification.

4. Certified Business Analysis Professional (CBAP) or other relevant certifications.

5. Minimum of 3 years’ experience in the Life Insurance business.

6. Experience in regulated sectors and complex environments.

7. Expertise in process automation and digitalization projects is a plus.

How to Apply:
Interested candidates should send their applications to Recruitment@jubileekenya.com quoting the Job Reference Number and Position by January 10, 2025.

Note: Only shortlisted candidates will be contacted.

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