Branch Manager

Job Purpose: The jobholder will coordinate with the Head of Branches in implementing and carrying out bank policies and procedures with respect to overall branch operations. The role is responsible for business development within the branch market to meet or exceed business development goals; for the development, coaching, and discipline of staff to ensure proper branch sales and customer service; and for adherence to policies and procedures.

Key Responsibilities:

• Branch Strategic Input and Planning

• Business Growth & Development

• Marketing & Brand Management

• Relationship Management & Customer Experience

• Branch Operations

• Leadership & People Management

• Personal Leadership & Development

• Team Leadership & Management

• Risk & Compliance

Main Responsibilities:

1. Branch Strategic Input and Planning:

   • Contribute to the completion of the Sidian Bank Retail Operational Plan by preparing and implementing a branch business plan that encompasses strategies for performance on branch growth objectives.

   • Provide direction to the branch based on market analysis of local area consumer trends and competitor offerings.

   • Prepare the branch budget and control expenditure by monitoring costs and reporting on performance against budget variations.

   • Formulate and implement strategic initiatives for branch growth, focusing on increasing business and share of wallet from existing clients.

2. Business Growth & Development:

   • Responsible for all product lines and business development within the branch.

   • Ensure growth in the branch’s business portfolio (both assets and liabilities), achieving income, quality, and portfolio growth targets.

   • Develop business opportunities and monitor activities in line with long-term strategic and annual business plans, reacting to market changes and customer needs.

   • Ensure compliance with the bank’s credit policies and regulatory requirements.

3. Marketing & Brand Management:

   • Embed strategic marketing and drive competitive advantage in the changing marketplace.

   • Work with the Head of Branch Business and Products Managers to review and develop products based on market feedback.

   • Build and communicate the Sidian Bank brand, ensuring visibility and positive customer engagement.

4. Relationship Management & Customer Experience:

   • Enhance positive customer experience and advocacy, leading to faster organic growth and lower costs.

   • Manage key customer relationships, ensuring satisfaction and engagement in line with the bank's standards.

5. Branch Operations:

   • Ensure branch operations meet legislative and Sidian Bank policy requirements.

   • Oversee security procedures and cash management within the branch.

   • Ensure staff adherence to KYC, AML, and regulatory compliance.

6. Leadership & People Management:

   • Oversee human resource management for the branch, consulting with HR as needed.

   • Set performance objectives, provide regular feedback, and support staff development.

   • Ensure compliance with dress code, code of conduct, and HR policies.

7. Personal Leadership & Development:

   • Demonstrate self-motivation and a commitment to continuous learning and career development.

   • Effectively communicate with colleagues and clients, maintaining accountability and professionalism.

8. Team Leadership & Management:

   • Supervise and support the branch team to meet performance objectives.

   • Encourage participation in training and development opportunities to enhance staff performance.

9. Risk & Compliance:

   • Ensure adherence to operational policies, procedures, and risk management protocols.

   • Monitor and manage compliance with internal and external regulations, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF).

Decision-Making Authority:

• Empowered to make managerial decisions.

• Approval of lending discretion per lending policy.

• Approval of new accounts opened in the branch.

• Approval of costs within set budgets (e.g., taxi expenses, facilities maintenance, petty cash spend).

• Discretion on resource allocation within approved headcount for optimum productivity.

• Approval of staff leave.

Academic Background:

• University degree or above in a relevant business discipline (e.g., business administration or finance).

• A Master’s degree will be an added advantage.

Work Experience:

• Minimum 8 years’ working experience in a banking environment, with strong exposure to branch operations, business development, and leadership.

  For more information on how to apply or to view the full job description, please visit Sidian Bank Branch Manager Vacancy.

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