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Associate, IT Support at Palladium

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Location: Nairobi, Kenya
Job ID: req23609
Posted: 06/01/2025

About Palladium:

Palladium is a global leader in designing and delivering innovative solutions to improve lives worldwide. We operate in over 90 countries, advancing health, water, power, infrastructure, and sustainability. Our diverse team of 3,200 professionals is united in its mission to create positive global impact.

The Opportunity:

As an Associate, IT Support, you will play a pivotal role in ensuring smooth ICT operations and providing top-tier support to Palladium's staff. From addressing IT support requests to maintaining technological infrastructure, your contributions will ensure seamless operations in alignment with service level agreements (SLAs). This role is an excellent fit for proactive problem-solvers with strong customer service skills and a passion for technology.

Key Responsibilities:

  • Deliver Level 1 & 2 ICT support, troubleshooting hardware, software, and systems issues.

  • Ensure timely and effective use of the ICT ticketing system in compliance with SLAs.

  • Train staff on applications, equipment, and processes, including ICT inductions for new employees.

  • Deploy, maintain, and troubleshoot ICT infrastructure, networks, and communication equipment.

  • Support systems security, access controls, and disaster recovery procedures.

  • Manage ICT asset procurement and ensure accurate asset tracking.

  • Assist in projects, initiatives, and administrative tasks, including invoice processing.

Required Skills & Qualifications:

  • Relevant ICT experience and proficiency in:

    • Microsoft Windows, Office, and Office 365.

    • Active Directory and Azure Entra ID.

    • Network technologies (e.g., DHCP, DNS, subnetting, routing).

  • Strong troubleshooting and hardware expertise.

  • Excellent communication, multitasking, and customer service skills.

  • Ability to work independently and solve complex problems effectively.

  • Dedication to diversity, equity, and inclusion in multicultural environments.

Work Environment & Reporting:

  • Based in Nairobi, with a minimum of 50% in-office attendance weekly.

  • Reports to the Systems Architect, Global ICT.

  • Collaborates closely with global ICT teams and external stakeholders.

Our Commitment:

Palladium is dedicated to fostering a diverse, inclusive, and equitable workplace. We actively seek to ensure fair treatment and opportunities for all applicants and employees, regardless of personal or demographic background.

If you require accommodations during the application process, please email us at accessibility@thepalladiumgroup.com.

Apply Now:

Join our team to help deliver innovative ICT solutions that make a global difference.

Apply Here

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Palladium

Nairobi

Palladium is a global leader in delivering positive social and economic impact, dedicated to creating enduring value for communities, businesses, and governments worldwide. With over 50 years of experience, Palladium partners with organizations to design and implement solutions that address some of the world’s most pressing challenges, including economic development, health, education, and environmental sustainability.

Operating in more than 90 countries, Palladium combines expertise in consulting, project management, and impact investing to drive transformative change. By leveraging data-driven insights, innovative strategies, and collaboration with diverse stakeholders, Palladium ensures sustainable and scalable results that improve lives and empower communities.

Guided by a vision of a world where everyone has the opportunity to succeed, Palladium works at the intersection of social progress and economic growth, delivering solutions that bridge gaps and build inclusive, resilient systems.

At Palladium, we are passionate about unlocking the potential of people and organizations to create a better future for all. Together, we are redefining what’s possible and driving impact that lasts.