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Assistant - Payments at Sidian Bank

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JOB PURPOSE

The Assistant - Payments is responsible for processing incoming SWIFT payments as per customer instructions, ensuring prompt customer service, minimizing risks and losses, and maintaining due diligence and attention to detail in all transactions. This role involves accurate and timely processing of payments, addressing customer queries, and adhering to compliance and risk management guidelines.

KEY RESPONSIBILITIES

Customer Service

  • Respond promptly to customer queries and provide relevant information within the scope of the role.

  • Refer queries outside of the payment scope to appropriate departments.

  • Strive to meet deadlines and ensure timely execution of customer instructions.

  • Proactively inform customers about other products offered by the bank.

  • Maintain high etiquette in phone call handling, demonstrating professionalism and respect.

  • Present oneself professionally and ensure prompt processing of customer instructions.

Transaction Processing

  • Ensure all entries to suspense accounts are accounted for and discrepancies explained.

  • Accurately process all transactions in a timely manner.

  • Ensure that all transfers are done with care and adherence to customer-specific directives.

  • Recover transfer charges and commission fees promptly.

  • Adhere to bank procedures to minimize risks and losses.

  • Keep informed about processes that facilitate accurate transaction processing.

  • Process logfiles and ensure the placement and liquidation of deposits.

  • Track and report revenue for the center.

Risk & Compliance

  • Attend training and comply with all bank policies, including Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations.

  • Participate in AML/CFT/CPF programs regularly and complete self-assessment tests and compliance questionnaires.

  • Report suspected money laundering cases and avoid misrepresentation or malicious reporting.

  • Prevent tipping off customers under investigation to maintain the integrity of investigations.

  • Cooperate fully with regulators and law enforcement agencies as required.

DECISION MAKING AUTHORITY

  • Reports to the Manager, Central Payments, Treasury Back Office.

ACADEMIC BACKGROUND

  • Bachelor's degree in a business-related field.

WORK EXPERIENCE

  • At least one year of banking experience, preferably in Operations.

SKILLS & COMPETENCIES

  • Keep abreast of developments in banking sector operations and advise management accordingly.

  • Strong leadership and management skills.

  • Analytical and detail-oriented.

  • Excellent interpersonal skills and sensitivity to customer needs.

  • Understanding of Prudential guidelines on KYC and AML.

  • Familiarity with the Banking Act, CBK Act, and other relevant regulations.

PROFESSIONAL CERTIFICATION

  • International Trade & Foreign Exchange courses.

  • Personal management courses.

  • Leadership skills development.

  • Continued training in treasury products and job rotation.

REQUIREMENTS

  • No ongoing disciplinary actions.

  • Must have achieved a rating of 3 or above in the last performance review.

  • At least 1 year in the current role.

Apply Here

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Sidian Bank

K-Rep Centre,Wood Avenue, Kilimani

Sidian Bank is a full-service commercial bank providing an array of financial services to individuals and enterprises, and has been a leading player in Kenya’s enterprise banking sector.
The bank, formerly known as K-rep Bank, has its origins within K-rep Group, an investment vehicle which was established in 1984 as a project that supported the development of Small and Micro Enterprises through NGO managed programs. In 1987, the project was incorporated as a local NGO. 1989 saw the company change its strategy from supporting NGOs with grants and technical assistance to directly advancing loans to NGOs.
In the same year, K-rep Group established a micro-credit lending program which became its core business and growth area. It also expanded its activities to include research and product development, as well as changing its Technical Assistance (TA) activities to a for-a-fee capacity building service.
In 1999, K-rep Group established K-Rep Bank and two other entities; K-Rep Development Agency to carry on its research and development work and K-Rep Advisory Services to serve as its consulting wing.
In November 2014, Centum Investment Company Limited acquired majority shareholding of K-rep Bank, making it a subsidiary of Centum.
In early 2016, the bank rebranded to Sidian Bank.